This is a perfect opportunity for engineers looking for the latest full-time jobs for an Electrical Technical Support Engineer in Navi Mumbai, Maharashtra and nearby This opening at Iconic Techno Solutions is ideal for candidates with 1-2 years of experience in electrical panels and a passion for customer support and problem-solving.
Job Summary
Iconic Techno Solutions Pvt. Ltd., an IT company specializing in software for the electrical industry, is hiring an Electrical Technical Support Engineer for their office in Mahape, Navi Mumbai. This is a dynamic, customer-facing role that combines your core electrical knowledge with software support. You will be the primary technical point of contact for customers, helping them resolve issues related to the company's software product.
This is not a typical desk job; it requires a willingness to travel extensively to meet and train customers. Your main goal will be to ensure customer satisfaction by troubleshooting problems, liaising with internal development and sales teams, and providing expert technical support. This is an excellent opportunity for an engineer who enjoys a mix of technical work, customer interaction, and travel.
What Will You Be Responsible For?
- Provide Expert Technical Support: Proactively interact with customers to understand their technical issues and provide effective solutions related to the company's software.
- Conduct Software Training: Learn the company's software inside and out, and then provide necessary training to customers to ensure they can use it effectively.
- Troubleshoot & Test: Replicate customer environments to run tests, identify software bugs, and coordinate with the development team to get them fixed.
- Act as a Customer Liaison: Manage and address customer tickets efficiently, and act as the bridge between the customer and internal teams like sales and development.
- Customer Visits: Travel to customer sites for interactions, support, and training for approximately 15 days a month.
Who is the Ideal Candidate?
- Experience: 1 to 2 years of professional experience in electrical panel estimation, costing, or design is required. Additionally, at least 1 year of experience in a technical support role is necessary.
- Technical Skills: A basic, fundamental knowledge of electrical panels is essential. Proficiency in MS Office is also required.
- Travel: Must be willing and able to travel for at least 15 days every month to meet with customers.
- Communication: Must be proficient in both English and Hindi. Knowledge of any other regional language is an advantage.
- Core Competencies: A strong customer-service orientation with excellent verbal, written, and troubleshooting skills.
Frequently Asked Questions (FAQ)
Q1: What is the main role of this Technical Support Engineer?
A1: The main role is to provide technical support to customers for a software product related to the electrical industry. This involves troubleshooting, training customers, and coordinating with internal teams to fix issues. It combines electrical knowledge with IT support.
Q2: Who is Iconic Techno Solutions?
A2: Iconic Techno Solutions is an IT company that develops and provides specialized software solutions for the electrical engineering and panel manufacturing industry.
Q3: Is extensive travel a part of this job?
A3: Yes, the job description explicitly states that the candidate must be willing to travel for at least 15 days per month to interact with customers.
Q4: What specific experience is required?
A4: The role requires a combination of experience: 1-2 years in electrical panel design, estimation, or costing, AND at least 1 year in a customer-facing technical support role.
Q5: What is the exact work location?
A5: The office is located at: 105, 1st Floor, Technocity, Plot No. X 5/3, MIDC, Mahape, Navi Mumbai, 400710.
📄 Official Notification / Apply Link: https://www.iconicinfotech.com/career.aspx