For those searching for the latest fresher jobs in Pune for 12th Pass candidates, this is an unparalleled opportunity. The world-renowned The Ritz-Carlton, Pune is seeking a Front Office Agent. This is a chance to start your career with the gold standard of luxury hospitality, with no prior experience required.
About the Opportunity
The Ritz-Carlton, Pune, a beacon of luxury and part of the Marriott International portfolio, is looking for a poised and professional Front Office Agent. This is a crucial role where you will be the first and last point of contact for guests, responsible for creating a welcoming and seamless experience that leaves a lasting impression. You will be the face of The Ritz-Carlton's legendary service.
This is more than just a reception job; it's a chance to learn and embody the "Gold Standards" of service that define The Ritz-Carlton. You will be empowered to be creative, thoughtful, and compassionate in your interactions, ensuring every guest feels cared for. This is a fantastic career-starting opportunity for individuals who are passionate about hospitality.
A Glimpse into Your Day
Your day will be focused on creating memorable guest experiences. You will begin by welcoming arriving guests, processing their check-ins smoothly, and ensuring any special requests are noted. Throughout your shift, you will be the central point for all guest needs, answering calls, providing information about the hotel and local attractions, and coordinating with other departments like Housekeeping and Valet. You will also handle check-outs, process payments, and ensure any billing queries are resolved with grace and efficiency, always thanking guests with genuine appreciation.
Why This is a Standout Opportunity
- Start Your Career with the Best: Join The Ritz-Carlton, a global brand that sets the standard for rare and special luxury service.
- No Experience Needed: This role is specifically open to candidates with no related work experience, making it a perfect entry point into the 5-star hotel industry.
- World-Class Training: Learn and exemplify the "Gold Standards," a philosophy that guides every employee to deliver exceptional care and create lifelong memories for guests.
- Global Career Path: In joining The Ritz-Carlton, you join the vast portfolio of brands under Marriott International, opening up a world of opportunities for growth.
Who is the Ideal Candidate?
- Education: A High school diploma or G.E.D. equivalent (such as 10th or 12th Pass) is the required qualification.
- Experience: No related work experience is required. This is an entry-level position.
- Key Skills:
- Excellent and professional communication skills.
- A positive and guest-centric attitude.
- The ability to develop and maintain positive working relationships.
- Strong adherence to quality and service standards.
Location & Commute
The hotel is located next to the prestigious Poona Club Golf Course on Airport Road, Yerawada. This prime location is easily accessible from all parts of Pune, including Pune International Airport, the railway station, and major hubs like Koregaon Park and Viman Nagar, making it a convenient commute for candidates across the city.
About the Employer: The Ritz-Carlton
The Ritz-Carlton is a globally revered brand that stands for uncompromised luxury and legendary service. As part of Marriott International, it offers its employees, known as Ladies and Gentlemen, a chance to be part of an amazing global team. The brand is built on a foundation of trust, respect, and a commitment to creating exceptional experiences, both for guests and for the team members who bring the brand to life.
Frequently Asked Questions (FAQ)
Q1: Is this job really for freshers?
A1: Yes, absolutely. The official job posting from The Ritz-Carlton clearly states "No related work experience" is required, making this a perfect entry-level job for those looking to start a career in luxury hospitality.
Q2: What is the minimum qualification for this role?
A2: The minimum qualification is a high school diploma or an equivalent, which includes 10th or 12th Pass. This makes it a great opportunity for a wide range of candidates.
Q3: Is The Ritz-Carlton a 5-star hotel?
A3: Yes, The Ritz-Carlton is one of the world's most prestigious 5-star luxury hotel brands, renowned for its exceptional service and quality.
Q4: What are the "Gold Standards" of The Ritz-Carlton?
A4: The Gold Standards are the core values and philosophy of The Ritz-Carlton. They include their Credo, Motto, Three Steps of Service, and Employee Promise, which guide every employee in delivering the brand's legendary service.
Q5: What is the exact address of the hotel in Pune?
A5: The address is: Golf Course Square, Airport Road, Jayprakash Nagar, Yerawada, Pune, Maharashtra 411006.
📄 Official Notification / Apply Link: https://careers.marriott.com/front-office-agent/job/7BCB3EE543959C8EC49200CCE53C6B04