This is a perfect opportunity for IT professionals looking for the latest full-time jobs for a Support Engineer in Navi Mumbai, Maharashtra and nearby. This opening at Nelito Systems is ideal for graduates with 2 to 3 years of experience in application support, especially within the banking and financial services (BFSI) sector.
Job Summary
Nelito Systems, a leading IT solutions provider for the banking and financial industry, is looking for two skilled and dedicated Support Engineers for its Swift Business team in Navi Mumbai. This is a crucial role where you will be responsible for providing technical support for the company's financial applications, ensuring their smooth delivery, rollout, and ongoing operation for clients.
As a Support Engineer, you will be the first point of contact for clients, troubleshooting and resolving technical issues related to the application and its underlying infrastructure. This role requires flexibility, as you may need to work in shifts and be ready to relocate anywhere in India for on-site client support. This is an excellent opportunity for an engineer with strong communication and problem-solving skills to grow in the fintech domain.
What Will You Be Responsible For?
- Application Support: Provide technical support for financial applications used by clients in the BFSI sector.
- Product Delivery & Rollout: Participate in the delivery and rollout of new products and software updates at client locations.
- Technical Troubleshooting: Diagnose and resolve issues related to the application, operating systems (Unix and Windows Server), and network infrastructure (LAN, WAN, firewall).
- Customer Interaction: Provide timely and effective support to domestic and international clients over the phone, via email, and through remote access.
- Shift & On-site Work: Be flexible to work in a 3-shift rotational schedule and be prepared to work as a resident engineer at client sites across India if required.
Who is the Ideal Candidate?
- Experience: 2 to 3 years of relevant experience in an application support role.
- Education: A Bachelor's degree or an equivalent qualification is required. A degree in a technology-related field is preferred.
- Technical Skills:
- Good knowledge of Unix and Windows Server operating systems (e.g., Windows 2019/2022, RHEL 8.2, AIX).
- A solid understanding of networking basics, including LAN, WAN, and firewalls, and the ability to troubleshoot network issues.
- Core Competencies: Excellent verbal and written communication skills are essential for providing effective customer support.
Frequently Asked Questions (FAQ)
Q1: What is the main role of this Support Engineer?
A1: The main role is to provide technical and application support for financial software products used by banks and other financial institutions. This includes troubleshooting issues related to the application, OS, and network.
Q2: Who is Nelito Systems?
A2: Nelito Systems is a well-established IT company that specializes in providing software solutions and services to the Banking, Financial Services, and Insurance (BFSI) industry.
Q3: What does "3 shifts" mean for this job?
A3: This means the job operates on a rotational shift schedule (morning, afternoon, night) to provide continuous support to clients, and you must be flexible to work in any of the shifts.
Q4: Is relocation necessary for this position?
A4: While the primary location is Navi Mumbai, the job description states that candidates must be "ready to relocate anywhere in India." This is likely for long-term on-site support assignments at major client locations if the need arises.
Q5: What are the key technical skills required?
A5: The key technical skills are a good understanding of both Unix and Windows Server operating systems and basic networking concepts for troubleshooting.
Q6: Where is the Nelito office in Navi Mumbai?
A6: The office is located at: Building No 2, 205-208, Sector -1, Millenium Business Park, Mahape, Navi Mumbai, Maharashtra 400710.
📄 Official Notification / Apply Link: https://www.nelito.com/careers.html