This is a perfect job opportunity for candidates seeking a Guest Service Associate position in Pune, Maharashtra. Join the Finance department at the prestigious Vivanta Pune, Hinjawadi hotel, and build your career with IHCL, a TATA company.
Job Summary
Vivanta Pune, Hinjawadi, a part of the esteemed Indian Hotels Company Limited (IHCL), is seeking a dedicated and detail-oriented Guest Service Associate to join our Finance department. This role is crucial for ensuring a seamless and positive financial experience for our guests, from billing to departure. You will be an integral part of a team that values excellence, precision, and outstanding service.
At IHCL, we are committed to fostering a work environment that promotes growth, collaboration, and innovation. As a Guest Service Associate in Finance, you will have the opportunity to develop your skills while contributing to the legacy of one of South Asia's most iconic hospitality companies.
Key Responsibilities
- Handle guest billing procedures with accuracy and efficiency.
- Ensure all financial transactions are processed correctly and securely.
- Address guest inquiries related to billing and payments in a professional and timely manner.
- Collaborate with other departments to resolve any financial discrepancies.
- Maintain organized and up-to-date financial records as per company standards.
- Contribute to the overall positive experience of our guests by providing exceptional service.
Required Qualifications and Skills
- Work Experience: Prior experience in a similar role within the hospitality industry is preferred.
- Education: A degree in Finance, Commerce, Hospitality Management, or a related field is advantageous.
- Behavioral Competencies:
- Effective Communication: Ability to communicate clearly and professionally with guests and colleagues.
- Resilience: Capable of working effectively in a dynamic and fast-paced environment.
- Accountability: A strong sense of responsibility and ownership of tasks.
- Teamwork: A collaborative spirit and the ability to work well within a team.
- Judgement & Analysis: Strong analytical skills and the ability to make sound decisions.
- Learning Agility: Eagerness to learn and adapt to new challenges and processes.
Frequently Asked Questions (FAQ)
Q1: What is the job title for this position?
A1: The position is for a Guest Service Associate within the Finance department.
Q2: Who is the hiring organization?
A2: The hiring organization is Vivanta Pune, Hinjawadi, which is part of the Indian Hotels Company Limited (IHCL).
Q3: Where is the job located?
A3: The job is located in Hinjawadi, Pune, Maharashtra.
Q4: What department will I be working in?
A4: This role is part of the Finance department.
Q5: What are the key behavioural skills required?
A5: The ideal candidate should possess strong communication skills, resilience, accountability, teamwork, and learning agility.
Employer Website: https://www.vivantahotels.com/en-in/hotels/vivanta-pune
Apply Link: Apply Here