This is a perfect opportunity for experienced professionals looking for the latest full-time jobs for a Senior Executive in Pune, Maharashtra. This opening at Swiggy Instamart is ideal for graduates with 3-5 years of experience in retail or store management and a proven track record of leading teams.
Job Summary
Swiggy Instamart, the super-fast grocery delivery service from Swiggy, is hiring a Senior Executive for Relationship & Business Performance (RBP) in Pune. This is a key operational role where you will be responsible for working directly with Instamart's partner dark stores (also called Pods) to help them improve their performance and deliver an outstanding experience to customers.
This is not a traditional store manager job. Instead, you will act as an advisor and a coach to multiple partner stores in your area. Your main goal is to guide these partners on the best practices for everything from picking and packing orders correctly to maintaining hygiene and ensuring fast delivery. This is a full-time role that will involve a mix of office and fieldwork.
What Will You Be Responsible For?
- Advise on Best Practices: Guide partner stores on the most efficient methods for picking, packing, and billing customer orders to improve accuracy and speed.
- Enhance Customer Experience (Cx): Assess the partner stores on factors like cleanliness and hygiene, and provide recommendations to improve the overall customer experience.
- Improve Operational Metrics: Work with partners to improve key performance metrics, such as order fulfillment time and delivery speed.
- Data-Driven Guidance: Use dashboards and data to help partners understand their performance and identify areas for improvement.
- Training & Support: Provide recommendations on training that the partner store staff may need to deliver a better customer experience.
- Demand Planning: Advise partners on how to handle sudden increases in order volumes during holidays or peak seasons to prevent any negative impact on customers.
Who is the Ideal Candidate?
- Education: A Bachelor's degree is required.
- Experience: You must have 3 to 5 years of experience in retail management. Experience from the retail, FMCG, or quick commerce industry is a strong plus.
- Leadership: A proven track record of having led a team of 15 or more employees in a retail or store environment is essential.
- Key Skills:
- Strong problem-solving and data-driven decision-making abilities.
- The ability to adapt to dynamic and fast-paced situations.
- Excellent communication and relationship-building skills.
Frequently Asked Questions (FAQ)
Q1: What is the main role of a Senior Executive - RBP?
A1: The main role is to act as an advisor to Swiggy Instamart's partner dark stores, helping them improve their operational performance, speed, and overall customer experience.
Q2: Is this a job where I will manage one store?
A2: No, this is a relationship and performance management role where you will oversee and advise multiple partner stores, not manage the day-to-day operations of a single store.
Q3: Who is the hiring organization?
A3: The hiring organization is Swiggy Instamart, the quick commerce grocery division of Swiggy.
Q4: What is the required experience for this position?
A4: The role requires 3 to 5 years of retail management experience, including experience leading a team of at least 15 people.
Q5: What does "Office/Field" work mean?
A5: It means the role will involve a mix of working from a base office in Pune and visiting partner stores in the field to provide guidance and support.
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