For those looking for the latest guest relations jobs in Mumbai's aviation sector, this is a premium opportunity. The Adani-managed Mumbai International Airport, Maharashtra is seeking an Assistant Manager - Guest Relations. This is a fantastic chance for professionals from the luxury hospitality or PR industry to move into a dynamic and high-profile airport environment.
About the Opportunity
Adani Group is looking for a poised and professional Assistant Manager - Guest Relations to join the Terminal Operations team at Mumbai's Chhatrapati Shivaji Maharaj International Airport (CSMIA). This is a crucial role where you will be responsible for ensuring a seamless and exceptional experience for the airport's most important travelers, including VVIPs, VIPs, and Commercially Important Persons (CIPs).
Unlike a traditional hotel role, you will be managing the guest journey through a complex and fast-paced airport environment. You will be a key coordinator between multiple stakeholders, from airlines and ground handlers to security and air traffic control, all to ensure the highest level of service. This is an exciting opportunity for a professional with a background in luxury service to take on a unique and challenging role.
A Glimpse into Your Day
Your day will be anything but routine. You might start by coordinating the seamless arrival of a high-profile corporate delegation, ensuring their ground transportation and lounge access are perfectly arranged. Later, you could be liaising with airline staff and security to facilitate the smooth passage of a government official through the terminal. A key part of your role will be proactive problem-solving, such as managing the guest experience during a flight delay or a medical emergency, providing calm and clear communication to ensure passenger safety and comfort.
Why This is a Standout Opportunity
- Work at a World-Class Airport: Be a key player at one of the busiest and most prestigious airports in the world.
- High-Profile Interactions: Gain invaluable experience by managing the travel experience for VVIPs, corporate leaders, and other important travelers.
- Dynamic & Fast-Paced Environment: If you thrive in a challenging, 24/7 operational environment where no two days are the same, this is the role for you.
Who is the Ideal Candidate?
- Education: A Bachelor’s degree in Hospitality Management, Tourism, or a related field is required.
- Experience: A minimum of 1 to 3 years of relevant experience in the hospitality, public relations, or luxury service industry.
- Key Skills:
- Exceptional communication and interpersonal skills.
- A strong focus on customer service and guest satisfaction.
- The ability to remain calm and effective during crisis situations.
- Excellent coordination and problem-solving abilities.
Location & Commute
This position is based at the Chhatrapati Shivaji Maharaj International Airport (CSMIA) in Vile Parle, Mumbai. The airport is a major transportation hub, exceptionally well-connected by the Mumbai Suburban Railway (Vile Parle station on the Western Line), the Metro, and an extensive network of buses and roads, making it accessible from all parts of the Mumbai Metropolitan Region.
About the Employer: Adani Group
The Adani Group is one of India's largest integrated infrastructure conglomerates with a major and growing presence in the aviation sector. As the operator of the Mumbai International Airport, the company is committed to transforming the facility into a global benchmark for passenger experience, operational efficiency, and service excellence.
Frequently Asked Questions (FAQ)
Q1: How is this role different from a Guest Relations Manager in a hotel?
A1: While both roles focus on guest satisfaction, this position is in a much more complex and dynamic environment. Instead of managing a guest's stay in one building, you will be managing their entire journey through a busy international airport, which involves coordinating with multiple external agencies like airlines, security, and government bodies.
Q2: Who are VVIPs and CIPs?
A2: VVIP stands for Very Very Important Person (usually high-ranking government officials or dignitaries), and CIP stands for Commercially Important Person (typically senior executives of large corporations or high-net-worth individuals). A key part of this role is to provide a specialized and seamless experience for these travelers.
Q3: Is this a 9-to-5 desk job?
A3: No, this is an operational role in a 24/7 environment. You will be expected to work in rotational shifts to cover the airport's continuous operations.
Q4: What is the last date to apply for this vacancy?
A4: The last date to submit an application online is November 30, 2025.
Q5: What is the most important skill for this job?
A5: While many skills are important, the ability to remain calm and coordinate effectively with multiple teams during high-pressure situations and crises is absolutely essential for success in an airport operations role.
📄 Official Notification / Apply Link: https://adani.com/Opportunity/#en/sites/CX_1/job/32903/