Are you passionate about helping people and want to build a career with a global travel leader? This is a perfect opportunity for individuals looking for the latest full-time jobs for a Customer Experience Specialist in Pune and nearby, Maharashtra. This opening at Agoda is ideal for both freshers with excellent English skills and experienced customer service professionals.
Job Summary
Agoda, a global leader in online travel and part of the Booking Holdings family, is looking for passionate and customer-focused individuals to join its Customer Experience Group (CEG) in Pune. As a Customer Experience Specialist, you will be the voice of Agoda, providing real-time, 24/7 support to travelers and partners from around the world. This is a full-time, work-from-office role with rotational shifts.
This is more than just a call center job; it's a chance to be part of a dynamic and innovative team that is constantly working to improve the travel experience for millions. You will handle inquiries through phone, email, and live chat, and you'll be empowered to take ownership of issues to find the best solutions for customers. This role is a fantastic starting point for a career in a fast-paced, international company.
What Will You Be Responsible For?
- Provide Multi-Channel Support: Deliver outstanding customer service to guests and partners through various channels, including phone calls, emails, and live chat.
- Handle Diverse Inquiries: Support customers with a combination of Agoda's products, including hotels, flights, and activities.
- Meet Performance Goals: Be accountable for meeting your individual Key Performance Indicators (KPIs) as well as contributing to overall team goals.
- Take Ownership: Handle customer issues and concerns, from operational problems to pricing queries, and see them through to resolution.
- Drive Process Improvements: Continuously identify opportunities to improve work processes and contribute to a better overall customer experience.
Who is the Ideal Candidate?
- Language Skills: An excellent command of spoken and written **English** is mandatory. Proficiency in Hindi is desirable.
- Experience: While a minimum of 1 year of experience in a customer service or contact center role is desirable, this role is also an excellent opportunity for **freshers** who have exceptional English communication skills.
- Soft Skills:
- A positive attitude, with a strong focus on empathy, patience, and customer satisfaction.
- Excellent listening and communication skills.
- Strong analytical thinking and problem-solving abilities.
- Must be able to work well under pressure in a fast-paced environment.
- Work Arrangement: Must be flexible to work in rotational shifts in a work-from-office environment.
Frequently Asked Questions (FAQ)
Q1: What is a Customer Experience Specialist?
A1: This is a customer service role for a premium, international company. The main job is to help customers with their bookings and resolve any issues they face, communicating via phone, email, and chat to ensure they have a great experience.
Q2: Who is Agoda?
A2: Agoda is a major global online travel booking platform for hotels, flights, and other travel activities. It is part of Booking Holdings, which also owns other famous brands like Booking.com and Kayak.
Q3: Can freshers apply for this job?
A3: Yes, absolutely. The job posting states that 1 year of experience is "desirable," which means it is not mandatory. Freshers who have an exceptional command of English are highly encouraged to apply.
Q4: Is this a BPO job?
A4: While it is in a call center environment, this is a direct role with a global product company (Agoda's own Customer Experience Group), not a third-party BPO. This means you are a direct employee of Agoda.
Q5: What does "rotational shift" mean?
A5: It means you will be expected to work in different shifts (morning, afternoon, night) on a rotating basis to provide 24/7 support to global customers.
📄 Official Notification / Apply Link: https://careersatagoda.com/job/6883662-customer-experience-specialist-english-pune/