This is a perfect opportunity for individuals looking for the latest full-time jobs for a Customer Service Executive in Nagpur, Maharashtra and nearby. This opening at Alacrity E-Commerce Solutions for an international voice process is ideal for both freshers with excellent English communication skills and experienced professionals.
Job Summary
Alacrity E-Commerce Solutions Pvt. Ltd. is hiring a Customer Service Executive for their international voice process team in Nagpur. This is a crucial role where you will be the first point of contact for customers, responsible for providing solutions and ensuring a positive and professional experience. The company is looking for candidates who are passionate about customer service and possess excellent communication skills.
As a Customer Service Executive, your main job will be to handle customer inquiries and resolve complaints over the phone. You will need to be empathetic, a patient listener, and maintain detailed records of all interactions. This is a fantastic opportunity to build a career in the BPO/call center industry, and the company welcomes applications from both experienced candidates and talented freshers.
What Will You Be Responsible For?
- Handle Customer Inquiries: Respond promptly and professionally to all customer calls in an international call center environment.
- Resolve Complaints: Acknowledge and efficiently resolve customer issues to ensure their satisfaction.
- Provide Solutions: Develop a strong knowledge of the product line to provide customers with quick and relevant solutions or information.
- Maintain Records: Keep accurate and detailed records of all customer interactions, transactions, and complaints in the system.
- Escalate Issues: Identify and escalate priority issues to the appropriate channel or resource person when necessary.
Who is the Ideal Candidate?
- Experience: The company is looking for candidates with 0.6 to 7 years of experience in an international voice process. However, freshers with excellent verbal communication skills in English are strongly encouraged to apply.
- Soft Skills:
- Excellent verbal and written communication skills in English are mandatory.
- Must be a patient and attentive listener with good comprehension skills.
- A strong customer service orientation and attention to detail.
- Must be a good team player.
Frequently Asked Questions (FAQ)
Q1: What is the main role of this Customer Service Executive?
A1: This is an international voice process role. The main job is to handle calls from customers, answer their inquiries, resolve their complaints, and maintain a professional and positive attitude.
Q2: Can freshers apply for this job?
A2: Yes, absolutely. The company has explicitly stated that they are "open to freshers as long as they have good verbal communication skills in English."
Q3: Is excellent English communication mandatory?
A3: Yes. As this is for an international voice process, having good verbal and written communication skills in English is a crucial requirement for this role.
Q4: What is the salary for this position?
A4: The company has mentioned "Not a bar for deserving candidates," which means the salary is negotiable and will be based on your skills, experience, and performance in the interview.
Q5: How do I apply for this vacancy?
A5: To apply, you need to send your updated resume directly to the company's HR email address: hr@alacritysolutions.in.
Q6: What is the exact office address in Nagpur?
A6: The office is located at: Infotech Tower, Information Technology Park, 104, S Ambazari Rd, Parsodi, Gayatri Nagar, Pratap Nagar, Nagpur, Maharashtra 440022.
📧 Apply via Email: hr@alacritysolutions.in