For individuals with a flair for hospitality and a passion for creating great dining experiences, this is a perfect opportunity. The vibrant Ginger Mumbai Airport hotel, Maharashtra has a new vacancy for a Guest Service Associate in its Food & Beverage department. This is a fantastic chance to start a career in hospitality with the trusted TATA Group.
About the Opportunity
Ginger Mumbai Airport, part of the lean-luxe Ginger brand by IHCL, is looking for a friendly and energetic Guest Service Associate for its Food & Beverage (F&B) Service team. This is a customer-facing role where you will be at the heart of the hotel's dining experience, responsible for delivering efficient, warm, and professional service to all guests. Your work is essential to making every meal a memorable part of the guest's stay.
As a Guest Service Associate in F&B, you will be the key link between the guest and the kitchen. This is an excellent entry-level opportunity for individuals who are great communicators, enjoy interacting with people, and want to build a strong foundation in hotel operations.
A Glimpse into Your Day
Your day will be focused on creating a positive and welcoming atmosphere in the restaurant. You'll start by ensuring the dining area is perfectly set up for service. A major part of your role will be greeting guests, taking their orders, and serving food and beverages with a smile. You will be the expert on the menu, ready to answer questions and make recommendations. You will also handle guest billing and feedback, ensuring that every guest leaves satisfied. Your energy and teamwork will be key to managing the busy service periods in this fast-paced airport hotel.
Why This is a Standout Opportunity
- Join the Innovative Ginger Brand: Be a part of IHCL's lean-luxe brand, known for its vibrant, efficient, and tech-savvy approach to hospitality.
- Fast-Paced Learning Environment: Working at an airport hotel will teach you how to deliver high-quality service quickly and consistently to a diverse range of international and domestic guests.
- Develop Core Hospitality Skills: This role provides essential skills in guest interaction, F&B service, and teamwork that are crucial for a successful career in the hotel industry.
Who is the Ideal Candidate?
- Education and Experience: The official posting does not list specific requirements. However, this role is often an excellent entry point for candidates who have passed 10+2, and a diploma or degree in Hotel Management would be a significant advantage.
- Key Skills:
- Excellent and effective communication skills.
- A guest-centric mindset with a passion for service.
- The ability to work well as part of a team.
- A resilient and positive attitude, especially during busy service hours.
Location & Commute
The hotel is strategically located on the Western Express Highway in Vile Parle East, right next to the Mumbai domestic airport. This prime location is easily accessible via road and local transport, including the Vile Parle train station and the airport road metro station, making it a convenient commute.
About the Employer: Ginger Hotels
Ginger is a key brand in the IHCL portfolio, catering to the modern, on-the-go traveler. It offers a "lean-luxe" experience that combines vibrant design, smart technology, and efficient, friendly service. A career with Ginger means being part of an innovative and fast-growing brand that is redefining hospitality for a new generation.
Frequently Asked Questions (FAQ)
Q1: What is the main role of a Guest Service Associate in Food & Beverage?
A1: The main role is to provide excellent service to guests in the hotel's restaurant or dining areas. This includes taking orders, serving food and drinks, handling guest inquiries about the menu, and ensuring a pleasant dining experience.
Q2: Is this the same as a Housekeeping job?
A2: No. This position is in the Food & Beverage department, which is a "front-of-house" role focused on the dining experience. A Housekeeping GSA is a "back-of-house" operational role focused on the cleanliness of guest rooms.
Q3: Is experience required for this job?
A3: The employer has not specified an experience requirement. These roles are often excellent entry-level positions for those starting their career in the hotel industry.
Q4: What is a "lean-luxe" hotel?
A4: "Lean-luxe" is the concept behind the Ginger brand. It means offering guests a stylish, high-quality experience with all the essential modern amenities but without the excessive frills of a traditional luxury hotel, making it more efficient and affordable.
📄 Official Notification / Apply Link: https://careers.ihcltata.com/job/Mumbai-Guest-Service-Associate-MH-400099/3535180/