This is a perfect opportunity for qualified professionals looking for the latest full-time private jobs for a Front Office Executive in Mumbai, Maharashtra. This hospitality opening at the prestigious Taj Santacruz hotel is ideal for individuals with a passion for delivering exceptional guest service.
Job Summary
The Taj Santacruz, a luxury landmark hotel in Mumbai, is looking for a professional and welcoming Front Office Executive to join its team. As the first point of contact for guests, you will be the face of the hotel, responsible for creating a lasting positive impression from the moment they arrive. This role is central to the guest experience and is perfect for someone who is passionate about hospitality.
In this position, you will handle all aspects of the front desk operations, including check-ins, check-outs, and attending to guest inquiries. You will be a key player in ensuring that every guest's stay is comfortable and memorable. This is an excellent career opportunity to work with one of the most respected brands in the world.
What Will You Be Responsible For?
- Guest Services: Greet guests warmly upon their arrival and manage the check-in and check-out processes efficiently and professionally.
- Reservations & Enquiries: Handle guest inquiries, manage room reservations, and provide accurate information about the hotel's facilities and services.
- Billing & Payments: Process guest payments, manage billing accurately, and handle foreign exchange transactions as per hotel procedures.
- Problem Resolution: Address any guest concerns or complaints promptly and effectively to ensure their complete satisfaction.
- Coordination: Work closely with other hotel departments, such as housekeeping and concierge, to fulfill guest requests and ensure a seamless experience.
Who is the Ideal Candidate?
- Qualifications: The employer has not specified the exact educational qualifications. However, a degree or diploma in Hospitality Management is generally preferred for such roles.
- Experience: The employer has not listed a specific number of years of experience required for this role, making it potentially open to a wide range of candidates.
- Key Skills:
- Excellent communication and interpersonal skills.
- A strong focus on providing outstanding guest service.
- The ability to remain calm and professional in a fast-paced environment.
- A result-oriented and collaborative team player.
- Proficiency in the English language.
Frequently Asked Questions (FAQ)
Q1: What is the main role of a Front Office Executive?
A1: The main role is to be the first point of contact for hotel guests, managing check-ins, check-outs, and ensuring an excellent guest experience from arrival to departure.
Q2: Who is the hiring organization?
A2: The hiring organization is the Taj Santacruz hotel in Mumbai, which is part of the Indian Hotels Company Limited (IHCL).
Q3: Where is the job located?
A3: This is a full-time, on-site role at the hotel located in Vile Parle East, near the Mumbai International Airport.
Q4: Is experience required for this position?
A4: The official job posting does not specify a required number of years of experience. Candidates with relevant skills are encouraged to apply.
Q5: What are the most important skills for this job?
A5: The most important skills are excellent communication, a strong guest-centric attitude, and the ability to work effectively under pressure.
📄 Official Notification / Apply Link: https://careers.ihcltata.com/job/Mumbai-Front-Office-Executive-MH-400099/3172580/