This is a perfect opportunity for hospitality professionals looking for the latest full-time private jobs for a Reservations Supervisor in Thane, Maharashtra. This opening at Vivanta Thane is a great chance for candidates with strong communication and leadership skills to advance their career in the hotel industry.
Job Summary
Vivanta Thane, part of the prestigious IHCL (Taj Group), is seeking a skilled and organized Reservations Supervisor to lead its reservations team. This is a key role within the hotel's Commercial department, responsible for managing all aspects of room bookings and ensuring the team operates efficiently to maximize hotel revenue.
As a Supervisor, you will be the point person for handling complex reservations, group bookings, and managing the reservation system. You will lead the team to provide excellent service to guests over the phone and via email, ensuring all bookings are accurate and guests' needs are met. This is a great leadership opportunity for a professional who excels in a fast-paced environment and is dedicated to guest satisfaction.
What Will You Be Responsible For?
While the detailed tasks are not specified, a Reservations Supervisor in a hotel is typically responsible for:
- Leading and motivating the reservations team to achieve their sales and performance targets.
- Managing the hotel's reservation system, ensuring accuracy of bookings and availability.
- Handling group reservations, special requests, and inquiries from travel agents and corporate clients.
- Training and developing the reservations staff to ensure they provide excellent customer service.
- Working closely with the Sales and Front Office teams to ensure a seamless guest experience and to maximize room occupancy and revenue.
Who is the Ideal Candidate?
- Education: The employer has not specified the exact educational qualifications for this role.
- Experience: The employer has not listed a specific number of years of experience required, making this position potentially open to a wide range of hospitality professionals.
- Key Skills:
- Excellent and effective communication skills.
- A strong sense of accountability and the ability to work well in a team.
- A guest-centric approach with a focus on delivering results.
- Good judgment, analytical skills, and the ability to adapt to changing situations.
Frequently Asked Questions (FAQ)
Q1: What is the main role of a Reservations Supervisor?
A1: The main role is to lead the hotel's reservations team, manage the booking system, and ensure that guest reservations are handled efficiently and accurately to maximize hotel revenue.
Q2: Who is the hiring organization?
A2: The hiring organization is Vivanta Thane, LBS Road, which is part of the Indian Hotels Company Limited (IHCL).
Q3: Where is the job located?
A3: This is a full-time, on-site role at the hotel located in Thane, Maharashtra.
Q4: Is prior experience required for this role?
A4: The official job posting does not list any specific experience requirements. However, experience in a hotel reservations or front office role is typically expected for a supervisor position.
Q5: What are the most important skills for this job?
A5: The most important skills are leadership, effective communication, teamwork, and a strong focus on guest satisfaction and achieving results.
📄 Official Notification / Apply Link: https://careers.ihcltata.com/job/Reservations%C2%A0Supervisor-MH-400601/3392780/