For experienced and poised hospitality leaders, this is a unique opportunity to join the prestigious Taj Wellington Mews in Mumbai as a Duty Manager. This is not a typical hotel role; you will be overseeing the guest experience at one of Mumbai's most exclusive luxury residences in the heart of Colaba, catering to a discerning clientele of long-stay guests.
About the Opportunity: The Guardian of a Luxury Residence
As a Duty Manager at Taj Wellington Mews, you are the Manager on Duty (MOD) for a high-end residential property. Your role is fundamentally different from that of a manager at a busy commercial hotel. Here, the focus is on building relationships, providing highly personalized service, and curating a seamless and discreet residential experience for guests who may be staying for weeks or months.
You will be the most senior manager on the floor during your shift, empowered to make decisions to resolve any guest issues and ensure the smooth running of all front-of-house operations with an atmosphere of quiet luxury.
A Simple Breakdown of Your Key Responsibilities
- Oversee Guest Experience: Act as the main point of contact for residents, handling their special requests and ensuring their stay is comfortable and flawless.
- Lead the Front Office Team: Supervise and mentor the front desk staff, bell desk, and concierge to deliver the highest standards of Taj service.
- Problem Resolution: Handle any guest complaints or operational challenges with poise, professionalism, and the authority to find an immediate solution.
- Ensure Smooth Operations: Coordinate with other departments like housekeeping, engineering, and security to ensure the property is perfectly maintained and secure.
- Uphold Brand Standards: Embody and enforce the legendary standards of service and hospitality that the Taj brand is known for worldwide.
Eligibility: Who Can Apply for This Role?
IHCL is looking for a polished and experienced hospitality professional who excels in a guest-facing leadership role. You are the ideal candidate if you have:
- Education: A Bachelor's degree or Diploma in Hotel Management or a related field.
- Experience: A minimum of 3 to 5 years of experience in the front office department of a 5-star luxury hotel or a high-end serviced apartment. At least 1-2 years in a supervisory capacity (e.g., Assistant Front Office Manager, Team Leader) is essential.
- Essential Skills:
- Exceptional communication and interpersonal skills.
- Impeccable grooming and a professional demeanor.
- Strong problem-solving skills and the ability to handle difficult situations with grace.
- Experience with hotel management software like Opera or Fidelio is a must.
Salary and Location Details
For a Duty Manager position at a premier Taj property in South Mumbai, you can expect a competitive salary in the range of ₹60,000 to ₹90,000 per month (approx. ₹7 Lakhs to ₹10.5 Lakhs per year), along with excellent benefits. The final offer will depend on your experience and interview.
The position is located at Taj Wellington Mews in the historic and upscale Colaba neighborhood of Mumbai, a prime address close to the Gateway of India and other iconic landmarks.
About the Employer: Taj Wellington Mews
Taj Wellington Mews is not just a hotel; it is Mumbai's premier collection of luxury residences managed by the Indian Hotels Company Limited (IHCL). It offers the comfort and privacy of a private home with the legendary service and amenities of a Taj hotel. A career here means specializing in the exclusive, high-end segment of hospitality.
Frequently Asked Questions (FAQ)
Q1: What is the main difference between a Duty Manager and a Front Office Manager?
A1: A Front Office Manager (FOM) is the head of the entire Front Office department and usually works during daytime business hours. A Duty Manager is the "Manager on Duty" for a specific shift (which can be morning, evening, or night) and is the highest authority in the hotel during that time to handle all operational issues.
Q2: What makes working at Taj Wellington Mews different from other Taj hotels?
A2: Taj Wellington Mews specializes in luxury serviced apartments for long-stay guests. This means the service style is more personalized and relationship-focused, similar to managing a high-end residential building, rather than handling the high volume of check-ins and check-outs of a typical tourist hotel.
Q3: Is this a 24/7 rotational shift role?
A3: Yes, the Duty Manager role in a hotel is always a rotational shift position. You must be prepared to work morning, evening, and overnight shifts as required to ensure there is always a manager on duty.
Q4: What is the most important skill for this role?
A4: While all hospitality skills are important, the most critical skill for a Duty Manager is exceptional problem-solving. You must be able to think on your feet, handle guest complaints with grace, and make quick, effective decisions to resolve any issue that arises during your shift.
Q5: What is the career growth path after becoming a Duty Manager?
A5: A successful Duty Manager is on a direct career path to becoming an Assistant Front Office Manager, then a Front Office Manager, and can eventually aspire to senior leadership roles like Director of Rooms or even General Manager within the IHCL network.
📄 Official Notification / Apply Link: https://careers.ihcltata.com/job/Mumbai-Duty-Manager-MH-400001/3295880/